Customer Service

This 'micro-learning course' is designed to help introduce you to the fundamental behaviors of good customer service
This course will equip learners with the fundamental knowledge and skills to practice of excellent service. It aims to deepen their understanding of service encounter, organizational customer service philosophies and culture, and its impacts on customer service cycle
This course will equip participants with the knowledge and skills to practice effective customer communications
This course will equip participants with the knowledge and skills to build a client-focused service culture within their organizations